Hospitalization can be of two types:

  • Planned Hospitalization: This happens when you have ample time to plan your admission to the hospital. For example, if your doctor advises a surgery for hernia anytime in the next few weeks, you have time to plan your hospitalization
  • Emergency Hospitalization: This happens typically in case of emergencies, such as a road traffic accident. One cannot plan for such hospitalization.
  • Choose your preferred network hospital with full visibility into specialties, room types, rates, packages and discounted tariffs, etc.
    Watch this video to learn more about the powerful network hospital search capability on portal.
  • Opt for cashless hospitalization and thus minimize out of pocket spend
  • Avail the benefit of repriced tariffs and discounted packages with network hospitals and thus reduce your overall cost of care.
  • Plan a hassle-free eCashless hospitalization from the comfort of your home without having to visit the hospital.
    Watch this video to learn more about eCashless or submit your first eCashless here.

Depending on the situation and your policy coverage, you can make two types of health insurance claims:

  • Cashless: The essence of cashless hospitalization is that the insured need not make an upfront payment to the hospital at the time of admission.
  • Reimbursement: A reimbursement claim is one where you pay all the expenses related to the hospitalization of the insured and claim a reimbursement of your expenses after discharge.

Cashless claims

Cashless hospitalization can be availed only at network hospital and upon approval of your pre-authorization application. Click here, for details of availing cashless hospitalization.

Watch this video to learn more about the powerful network hospital search capability on portal to avail a cashless hospitalization.

eCashless

eCashless is a whole new way of experiencing cashless hospitalization. eCashless gives you the power to get a provisional preauthorization even before you walk into the hospital.

  1. Book your cashless admission on your mobile phone.
  2. Get a provisional approval before date of admission.
  3. Walk in with a secure passcode and claim your preauthorization.
  4. Enjoy a truly green channel experience at your hospital.

Watch this video to know how eCashless works and read these FAQs to learn more.

Reimbursement claims

Reimbursement claims may be filed in the case of hospitalization at a non-network hospital or for post-hospitalization and pre-hospitalization expenses. Click here for details of submitting a reimbursement claim.
We allow you to submit your reimbursement claim online. Watch this video to learn more about online claim submission.

Track Claims in real-time

We allow you to track your claim in real-time, anytime and from anywhere – just click the Claims tile to check your claim status. Additionally, We send SMS notifications throughout the lifecycle of your claim that keeps you updated on your claim status.

April
January
February
March
April
May
June
July
August
September
October
November
December
2025
1910
1911
1912
1913
1914
1915
1916
1917
1918
1919
1920
1921
1922
1923
1924
1925
1926
1927
1928
1929
1930
1931
1932
1933
1934
1935
1936
1937
1938
1939
1940
1941
1942
1943
1944
1945
1946
1947
1948
1949
1950
1951
1952
1953
1954
1955
1956
1957
1958
1959
1960
1961
1962
1963
1964
1965
1966
1967
1968
1969
1970
1971
1972
1973
1974
1975
1976
1977
1978
1979
1980
1981
1982
1983
1984
1985
1986
1987
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
2025
SunMonTueWedThuFriSat
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
00:00
01:00
02:00
03:00
04:00
05:00
06:00
07:00
08:00
09:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
17:00
18:00
19:00
20:00
21:00
22:00
23:00